Key takeaways
- Fix anything that stops a caller reaching a person first: hours, the emergency page and tap-to-call.
- Plumber is the primary category. Add Drainage service or Water heater installation service only for work you take.
- Give each service its own page, and build area pages only for towns your vans reach quickly.
- Record the lead source on every job in your field service software, or you will never know which fixes paid.
This local SEO checklist for a plumbing company covers the fifteen things that decide whether your number shows up when someone searches for a plumber at 11 p.m. with water under the sink. It is grouped by Google profile, website, reviews and tracking. Each item is small enough to finish this week, and the order below tells you where to start.
The checklist
- Profile: make Plumber the primary category. Add Drainage service or Water heater installation service as secondary categories only if you take those jobs yourself. Leave out anything you sub out (Google's category rules).
- Profile: hide the shop address and set service areas. List the towns or ZIP codes your vans can reach in a reasonable drive, not every place you have ever worked (service-area settings).
- Profile: name every service you sell. Emergency plumbing, drain cleaning, hydro jetting, sewer line repair, leak detection, water heater repair and replacement, tankless installs, repiping. Only what you actually do.
- Profile: make the hours tell the truth. If a tech is on call overnight, show it. If the phone rolls to voicemail at 6 p.m., do not mark the listing open 24 hours. Set holiday hours before Thanksgiving, not on the day.
- Profile: add real photos every month. Branded vans, a tech at a water heater swap, a camera inspection on screen, a finished repipe. No stock images.
- Website: give each service its own page. A homeowner searching "water heater leaking" and one searching "sewer camera inspection" want different answers.
- Website: lead the emergency page with the phone number. Put tap-to-call on the first screen, then say what happens after the call, how after-hours visits work and how pricing is explained before work starts.
- Website: build area pages only where you serve well. Each one should describe the work you do there, not swap a town name into a template.
- Website: match your name, address and phone everywhere. Check the site, the profile, Bing Places, Apple Business Connect, Yelp, Angi and Nextdoor. A tracking number on a directory listing counts as a mismatch unless you plan for it.
- Website: test it on a phone. Run PageSpeed Insights, then load the site on your own phone over cellular data and time how long the Call button takes to appear.
- Reviews: ask after every completed call. Send the link by text when the job is closed in your field service software, while the customer still remembers the tech's name.
- Reviews: reply to every review within a few days. Mention the job in your reply ("glad the drain is running clear again after the jetting"), which reads as real to the next customer.
- Reviews: never pay, discount or filter. No discount on the next drain cleaning in exchange for a review, and no asking only the customers you expect to be happy. Google prohibits both (Google's review policy).
- Tracking: tag the profile's website link. Add a UTM tag so profile visits show up apart from organic search in your analytics.
- Tracking: record the lead source on every job. ServiceTitan, Housecall Pro and Jobber each let you record where a job came from. If whoever books the call leaves it blank, you cannot tell a Maps call from a postcard.
The local SEO checklist at a glance
Google profile
- Primary category matches your main service
- Service area set, address hidden
- Services and photos filled in
Website
- A page for each main service
- Tappable phone number on every page
- Fast on a phone
Reviews
- Requested from every customer
- Every review answered
Listings
- Same name and phone everywhere
- Duplicates removed
What to fix first
Fix what stops a caller from reaching a person before anything that helps you rank. A plumbing company that ranks well and misses the call at 10 p.m. has paid for the visibility and handed the job to the next listing.
| When | Items | Why this order |
|---|---|---|
| Today | 4 and 7 | Wrong hours and a buried phone number lose calls you already earn |
| This week | 1, 2, 3 and 15 | Categories and services decide which searches you appear in, and source tracking lets you measure everything after |
| This month | 5, 6, 9, 11 and 14 | Pages, photos and review requests build relevance and prominence |
| Before the first hard freeze | 8, 10, 12 and 13 | Area pages and a fast site carry you into more neighborhoods for the burst-pipe season |
Put a date beside each row and a name beside each item. A checklist without a date is a wish list.
How often to review
Plumbing demand is lumpy, so review on a calendar that follows it rather than at random.
- Every month: read new reviews and reply, add photos, and search "plumber near me" from a customer's street, not your shop, to see where you land.
- Every quarter: check that each service page still matches what you sell, look for directory listings with old phone numbers, and open Search Console for pages that dropped.
- Early fall: confirm the on-call schedule matches the profile hours, set holiday hours, and make sure the emergency page names frozen and burst pipes.
- After the holidays: compare booked calls by source for the drain-clog rush against the same weeks last year, and decide what to fix before spring.
For the pages behind items 6 and 8, see service-area pages for plumbing companies. For the ask, timing and replies behind items 11 to 13, read how plumbing companies get more Google reviews.
How VETS Growth Marketing helps
We take this list off your plate as a dated project, in the order of the table above, so the hours and the emergency page are fixed in the first week. Every change happens in accounts registered to you, with no long contract behind it. The proof is item 15: booked calls by source, read from your own field service software. Book a growth consultation and leave with the five items on this list that would add the most calls for your company.
Sources
- Manage your business category, Google Business Profile Help
- Manage your service areas for service-area & hybrid businesses, Google Business Profile Help
- Prohibited & restricted content (Maps user-generated content policy), Google Maps Help
- PageSpeed Insights, Google