Key takeaways
- Assistants draw on web results, business listings and reviews. How they choose which businesses to name is not published.
- Spell out on your site which surfaces, services and areas you work, with real project pages.
- Keep your name, phone and service areas identical on Google, Bing, Apple and directories.
- Test every month with the questions your customers ask, not with your company name.
To get recommended by ChatGPT, a paving company needs the same things a careful homeowner checks: a site that says plainly what you pave and where, listings that agree with each other, and reviews that describe real driveways and lots. Assistants with web search draw on those sources. None of them publishes how it picks, so treat any promised placement with suspicion.
How AI assistants choose businesses
Nobody outside the companies that build them knows exactly. Assistants with web access build their answers from search results, business listings and reviews they can read. ChatGPT search pulls from web sources and links to them in its answers (OpenAI on ChatGPT search). For AI Overviews and AI Mode, Google documents no special markup; ordinary SEO, accurate business details and helpful content are what it points to (Google on AI features).
A homeowner asks "who should I hire to replace an asphalt driveway near me?" The assistant looks for businesses whose pages, listings and reviews clearly match asphalt, driveways and that area. A company whose site says only "quality paving at fair prices" gives it very little to match on.
One honest limit: Search Console does not report AI Overview traffic separately, and other assistants report even less. You can test visibility, but you cannot measure it the way you measure ads.
What an AI assistant draws on
An assistant's answer Which local businesses it names
- Web results Pages that answer the question
- Listings Your profile and directory entries
- Reviews What customers say, and where
- Your website Clear facts about what you do
Fixes that help
- Write a page for each service you want to be named for. Asphalt driveway replacement, resurfacing, sealcoating, concrete driveways and patios, parking lot repair. Each page should say what the work includes, how long it takes, when in the season you do it and which areas you cover.
- Say what you do not do. "We do not lay pavers or grade gravel" helps an assistant send the right jobs your way and the wrong ones elsewhere.
- Make every listing match. Your Google Business Profile, Bing Places and Apple Business Connect listings should show one name, one phone number and the same services and areas (Bing Places). Assistants read more than Google, so the other listings count too.
- Publish project pages. One driveway or lot per page: surface, rough square footage, what was wrong, what you did, photos. Leave out customer names unless you have permission.
- Earn mentions on other sites. Supplier and manufacturer contractor lists, trade associations, the local business association and HOA vendor lists are all places an assistant can find you outside your own site.
- Answer the questions customers ask. Asphalt or concrete, repair or replace, when to sealcoat. Put plain answers on your site in your own words.
Testing your visibility
Test with your customers' words, in more than one assistant, on a schedule. Answers vary by session and by location, so run each prompt a few times and record what comes back.
Prompts written the way paving customers talk:
- "Who should I call to replace a cracked asphalt driveway near me?"
- "Is it worth sealcoating my driveway or should I just replace it? Who does that around here?"
- "Best concrete contractor for a new patio near [your town]"
- "We're selling our house next month. Who can fix the driveway fast?"
- "Parking lot repair company for an HOA near [your area]"
- "Asphalt or concrete driveway? Which local companies do both?"
- "How do I avoid driveway paving scams, and who is reputable near me?"
Log each run: the date, the assistant, the prompt, whether you were named, which competitors were named, and which sources were cited. The cited sources are the most useful column. They show which directories, review sites and pages the assistant trusts in your area. Google's own AI answers are covered in the AI Overviews guide.
Reviews and AI
Reviews matter because they are often the most detailed public description of your work that an assistant can read. A review that says "they tore out our old driveway, regraded it so water runs away from the garage and paved it in two days" tells an assistant what you do far better than five stars with no words.
Ask every customer for a review when the job is done, not only the happy ones, and ask them to mention what you did. Google suggests making the request simple and the link easy to reach (Google's review tips). Do not offer anything in return and do not script the words. Reply to reviews by naming the job. The Google reviews guide for paving companies covers the routine.
How VETS Growth Marketing helps
We start by asking ChatGPT and other assistants the questions your customers ask and recording what comes back, then repair the service pages, listings and review routine those answers rely on. Site, profile and listings remain in your name. Milestones carry dates, and each month's prompt log sits beside the calls and signed projects from search. In a growth consultation we will run a few of these prompts live for your service area.
Sources
- Introducing ChatGPT search, OpenAI
- AI features and your website, Google Search Central
- Bing Places for Business, Microsoft
- Tips to get more reviews, Google Business Profile Help