Key takeaways
- AI assistants recommend from what they can find on the web: your site, your listings, your reviews and other sites that mention you.
- Project pages that name the type, size, area and timeline give an assistant something specific to repeat.
- Test with the questions your clients actually ask, in their words, and repeat the same test monthly.
- Nobody can guarantee a recommendation. Anyone who promises one is guessing.
To get recommended by ChatGPT as a contractor, you need a web presence an assistant can find, read and trust. That means project pages for the work you build, a complete Google profile and other listings that agree with each other, reviews that describe real projects, and mentions on sites besides your own. Nobody outside OpenAI knows the exact ranking.
How AI assistants choose businesses
AI assistants choose businesses from what they can find when they search the web, then summarize it. OpenAI says ChatGPT search draws on third-party search providers and content from partners (OpenAI's announcement). It does not publish how it decides which contractor to name, and the answer can change from one day to the next.
What we can say is what an assistant has to work with:
- Your website. The pages that say what you build, where, and how the process runs.
- Your listings. Google Business Profile, Bing Places (Bing Places), Apple Business Connect and trade directories, and whether they agree on your name, area, phone and categories.
- Reviews. What past clients wrote, and how specific it is.
- Other sites. An architect's project page that credits you, a supplier's showcase, a builders' association directory, local news coverage of a project.
For a contractor, the question an owner asks is usually specific: "Who builds second-story additions near me?" or "Which contractors do restaurant build-outs?" Assistants can only match those questions to businesses whose pages say so.
Google's AI Overviews and AI Mode work differently, and Google documents no special markup for them (Google on AI features). The AI Overviews guide for contractors covers that side.
What an AI assistant draws on
An assistant's answer Which local businesses it names
- Web results Pages that answer the question
- Listings Your profile and directory entries
- Reviews What customers say, and where
- Your website Clear facts about what you do
Fixes that help
- Give each project type you want its own page. Additions, custom homes, commercial build-outs, each with what you do, the areas you build in, typical timelines and a few finished projects. Vague "full-service construction" copy gives an assistant nothing to repeat.
- Describe finished projects in plain facts. Type, size, the part of your service area, how long it took, what made it hard. For example, "A 600-square-foot primary suite addition over an existing garage, built in five months" is quotable. "Another happy client!" is not.
- Make your listings agree. Same business name, phone, website and categories on Google, Bing, Apple and every directory. A listing that still shows an old phone number or a different name splits the picture.
- State the facts owners check. License and insurance details, how long you have been building, what you do not take on. Those are the facts an owner asking "is this contractor reliable?" wants, and an assistant can only repeat what is published.
- Earn mentions on other sites. Ask the architects, designers and suppliers you work with to credit you on their project pages, and keep association directory listings current.
- Answer real questions on your site. How an addition is permitted, what a build-out schedule looks like, how you handle change orders. Written clearly, these are passages an assistant can draw from.
Testing your visibility
Test with the questions your clients ask, in their words, and run the same test every month. Ask in more than one assistant, in a fresh chat, and note who is named and what the answer cites. Replace the brackets with your own details:
- "Who are the best home addition contractors in [your town]?"
- "I want to add a second story to my house in [your county]. Who should I talk to?"
- "Which general contractors near [your town] do restaurant or retail build-outs?"
- "Custom home builders near [your town] with good reviews"
- "Is [your company name] a good contractor?"
- "What do people say about [your company name]?"
Record the results in a simple log. Two example rows:
| Question | Were you named? | Who was named instead | What the answer drew on |
|---|---|---|---|
| Home addition contractors | No | Two competitors | A directory and their own project pages |
| Is [your company] good? | Yes | — | Your Google reviews, one news story |
The pattern matters more than any single answer. If competitors keep being named for build-outs and you never are, the fix is usually a build-out page and a few credited projects, not more advertising.
Reviews and AI
Reviews matter to AI because they are the words other people use about you. An assistant asked about your company may repeat themes from them, so the content of each review counts, not just the star rating.
Ask at handover, when the owner is walking through the finished space, and ask them to mention the project type and how the job ran. Ask every client, not only the ones you expect to be pleased: asking selectively or offering rewards breaks Google's review policy (Google's policy). Reply to reviews with specifics of the project, because your replies are public text too.
How VETS Growth Marketing helps
We check how ChatGPT and other assistants describe your company today, then fix what they are reading: project pages, listings that disagree, and the review requests at handover. Every page and listing stays in your company's name. The work is a project with dates, and we rerun the same test questions each month so you can see what changed, alongside the inquiries your site and profile bring in. Book a growth consultation and we will run the test with you.
Sources
- Introducing ChatGPT search, OpenAI
- AI features and your website, Google Search Central
- Prohibited & restricted content (Maps user-generated content policy), Google Maps Help
- Bing Places for Business, Microsoft